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Customer Support Specialist

Customer Support Specialist

Executive Recruiter

Full Time

9 am - 5 pm

Job Description

As a Customer Support Specialist, you will be the face of the company in providing excellent service to our customers. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless customer experience. Your role will play a key part in maintaining customer satisfaction and loyalty, while working to solve customer problems effectively and efficiently.

Position Overview

Location: On-site

Department: Customer Support

Qualification

  • High school diploma or equivalent is required
  • A positive attitude and passion for helping customers
  • Willingness to learn and grow within the role
  • Basic computer literacy (familiarity with email and spreadsheets such as Google Sheets is preferred; experience with customer service software is a plus but not required)
  • Previous experience in retail, customer service, or other people-facing roles is a bonus, but not necessary

Your Daily Responsibility

  • Respond to customer inquiries through various communication channels (email, chat, etc.)
  • Provide timely, accurate, and professional solutions to customer issues
  • Address product or service concerns and resolve issues, providing clear explanations
  • Record and track customer issues and resolutions in the company’s CRM or ticketing system
  • Collaborate with other teams (sales, technical support, etc.) to ensure customer issues are resolved
  • Follow up with customers to ensure satisfaction after their issue is resolved
  • Maintain knowledge of company products, services, and policies to provide informed responses
  • Help customers understand product features and troubleshoot problems effectively
  • Handle returns, exchanges, and other post-purchase inquiries
  • Identify recurring customer issues and report them to management for improvement
  • Continuously improve personal performance by attending training and seeking feedback from customers

What we are looking for

  • No prior experience required; we welcome candidates eager to learn and grow
  • Strong communication skills, both written and verbal
  • A positive and helpful attitude toward customers
  • Ability to stay calm and composed when resolving customer issues
  • Willingness to take feedback and learn new skills
  • Strong attention to detail and ability to multitask
  • Basic computer skills and familiarity with internet-based communication tools
  • Ability to work independently and as part of a team
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